3 Jobs in Fort Bragg, CA
PG E is Hiring a Remote Customer Relationship Manager
Requisition ID # 156432
Job Category: Customer Support / Operations
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Fort Bragg
Department Overview
Position Summary
Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations. Acts as primary point of contact for customers service related issues and needs. Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues. Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact.
This position is hybrid, working from your remote office and Fort Bragg, CA based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
Bay Area Minimum: $71,000.00
Bay Area Maximum: $107,000.00
Job Responsibilities
- Resolves billing, reliability and service issues for residential and SMB customers. Participates in identifying solutions and may participate in cross functional teams looking into process improvement.
- Participates in Chamber/Community events, answering questions and representing company
- Leverages / utilizes case process to resolve customer issues
- Performs primary role of Customer Care Customer Strategy Officer at any level and is knowledgeable of Incident Command System policy and procedures. Performs the key role of communication lead for internal and external stakeholders
- Customer Strategy Officer (CSO) Assignment - On Call Assignment to respective division
- Performs all PSPS responsibilities to assigned division
- Utilizes consultative sales techniques and action plans to maximize current and future sales success
- Proactively manages ongoing relationships with customers. Identifies decision-makers and navigates and manages the decision-making process
- Identifies and understands customer needs and problems, industry landscape, and risks and opportunities of multiple customer segments, channels, or technologies.
- Determines potential programs or solutions which will benefit customers
Qualifications
Minimum:
- Bachelors Degree or equivalent experience
- Relevant experience, 3 years
- Record of Clean Driving
- ~Travel availability, frequent driving
Desired:
Job Summary
Full Time
Utilities
$94k-124k (estimate)
03/27/2024
05/25/2024
pgecorp.com
SAN FRANCISCO, CA
15,000 - 50,000
1905
WILLIAM D JOHNSON
$10B - $50B
Utilities
Related Companies
The job skills required for Customer Relationship Manager include Products and Services, Decision Making, Customer Service, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Manager positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager, it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager. You can explore the career advancement for a Customer Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
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Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
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The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
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Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Create a clear customer experience vision.
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Make customers feel appreciated.
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Step 3: View the best colleges and universities for Customer Relationship Manager.
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